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There are a number of ways we can assist.

  1. You can find answers to some of the more frequently asked questions in our FAQs section below.
  2. You can contact us directly by email or by phone on 1300 36 2000.
  3. If you would like to visit one of our branches to speak to one of our staff, please click here for details on how to contact us.
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Frequently Asked Questions

Listed below are the answers to some frequently asked questions you may have. We will be monitoring the questions members ask and adding to this section, so if your question is not covered, please contact us on 1300 36 2000 or by email.

How do I print?

Just click on the 'print this page' link at the top right of every page. This will give you a printer-friendly version of the page you are looking at. Then just click on the print icon on your browser.

How can I view forms and other documents?

Some forms and documents on this site are provided in .pdf format; these require version, 4.0 (or later) of Adobe Acrobat Reader. See the Adobe web site for more information about Acrobat Reader. You can download Acrobat Reader by clicking on the "Get Acrobat Reader" button below. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser.

What do I do if the website gets stuck?

If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately on 1300 36 2000 or by by email.

How do I clear my internet cache?

If you use Firefox, select 'Tools' then 'Clear Recent History...' from the menu bar at the top of the screen. Make sure 'Cache' is checked and then click 'Clear Now'.  If needed, quit Firefox and relaunch. If you use Internet Explorer, select 'Tools' from the menu bar at the top (or 'View' if you're using version 4.0) then 'Internet Options'. Click on 'Delete Files' in the middle of the window that appears, then 'OK', then quit Explorer and relaunch.

What browser should I use?

The Bank site has been optimised for Microsoft Internet Explorer 8.0+ and Mozilla Firefox 3.6+. Please update your browser if you start experiencing problems.

What is the optimal screen resolution for the site?

The Bank Web site has been optimised for monitors running at a resolution of 1024 x 768 pixels or higher. If you have trouble viewing certain parts of the Web site please change your monitor settings.

PC screen resolutions

  1. Right mouse click on your desktop (screen background) and select properties
  2. This will open up a box with your screen properties
  3. Select the settings tab and choose '1024 x 768'
  4. After this selection click 'apply'. Your computer may ask you to restart your machine.

The latest video cards and monitors can make these changes without restarting.

Macintosh screen resolutions

  1. Click the Apple menu (top left of screen) and select Control Panels
  2. Double click the Control Panel 'Monitors & Sound' (If you are using System 7.5 or earlier, you will need to double click the Control Panel 'Screen'
  3. Click the 'Monitor' button. Your current resolution will be displayed on the right of the Control Panel window
  4. Select '1024 x 768'
  5. Close the Control Panel 'Monitors & Sound'. Your new settings will automatically be updated.

What do I do if I get a page error?

When browsing the site you may come across page errors. If these errors persist please contact us on 1300 36 2000 or by by email.

How can I get further information?

For further information or help in regards to the website please contact us on 1300 36 2000 or by email.