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COVID-19 Support



At your service during COVID times

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The current wave of COVID-19 is impacting many in the community, as too many businesses and services. Unity Bank has and always will place your safety, health, and interests, and that of our valued staff, above all else.

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Reduced Branch Opening Hours Effective 1 June 2020

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The past few weeks have been a testing time for everyone as we follow Government directives to stay home and adhere to social distancing protocols.  Recently we have seen a significant reduction in branch use, an increase in electronic transactions and our Call Centre is taking an above-average number of calls.

In response to this change in Member behaviour, we are making some operational changes which will see a reduction in the hours of operations of our branches. This change has been made so that our branch staff can be used to help other areas of the Bank, such as our Call Centre, to assist Members during this time.

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Protect yourself from scams

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Renewed COVID-19 restrictions in NSW, and around Australia, are causing people to feel uncertain, distressed and anxious – an ideal situation for scammers.

Lockdowns in 2020 saw a spike in scams, and the Australian Financial Review (AFR) reports that phone scams have almost tripled since this time last year. One scam detailed in the AFR’s report shows how scammers access individuals’ computers by persuading them to download software. ‘Remote access’ scams typically involve a caller or email sender claiming to be from a large reputable technology company such as Telstra, Apple or Google. This false credibility helps them manipulate their victims into complying with requests.

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Tap and Pay limit increased to $200 to help reduce COVID-19 transmission

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In a bid to reduce the spread of the coronavirus (COVID-19), the Australian Payments Network has temporarily increased the contactless card payment limit from $100 to $200 to reduce the need for you to enter your PIN on EFTPOS machines.

The increased limit is pragmatic and an important response to a changing environment. Consumers are buying more when shopping for essentials, less often. The new $200 contactless limit will mean fewer people need to enter their PIN on the payment terminal.

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How to Avoid COVID-19 (Coronavirus) scams

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Unfortunately, scammers are exploiting the fears and uncertainty surrounding the COVID-19 (coronavirus) in an attempt to scam people out of their money and digital security.

Scammers are using tactics such as falsely selling coronavirus-related products online, and using fake emails or text messages to try and obtain personal data.

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