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Savings - FAQs

Savings - FAQs

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Do I have to be a member to open an account?
You don't have to be a member, however you will become a member once you open an account with us.

How do I make deposits to my account?
You can arrange to make deposits to your account by

  • direct credit of payroll or other income;
  • transfer from another savings or transaction account;
  • Internet or telephone banking transfer;
  • over the counter at any one of our branches*; 
  • with your Visa Debit Card at any branch of Australia Post which has a Bank@Post facility**.

Learn more about accessing your funds under the Savings > Access menu.

How do I make withdrawals from my account?
Accessing your money will depend on the particular features of your account. If you require more information on each facility please refer to the accessing your money under Savings > Access menu.

How often will I receive information on my account?
Statements are issued six monthly or as requested.
Accounts can be accessed via our Banking App, Internet and telephone banking services. 


*Cashless branches excluded.
**For accounts that have a Visa Debit Card facility only.