The past few weeks have been a testing time for everyone as we follow Government directives to stay home and adhere to social distancing protocols. Recently we have seen a significant reduction in branch use, an increase in electronic transactions and our Call Centre is taking an above-average number of calls.
In response to this change in Member behaviour, we are making some operational changes which will see a reduction in the hours of operations of our branches. This change has been made so that our branch staff can be used to help other areas of the Bank, such as our Call Centre, to assist Members during this time.
Our new operating hours generally represent our busiest periods, but we do understand some Members may be inconvenienced by the reduced hours and we apologise for this.
Members can continue to conduct a wide range of banking services through our Mobile App and Internet Banking services which allow you to safely view transactions, check balances, make payments and more – all from the comfort of your home. You can also access cash 24 hours, 7 days a week through ATM’s and our Call Centre team are ready to assist you via the phone from 8:00 am until 7:00 pm AEST Monday to Friday.
These are unprecedented times of change for everyone, but we are well equipped to continue to respond to the changing situation and are committed to supporting the ongoing needs of our Members.
Branch | Current Opening Hours | Reduced Opening Hours |
---|---|---|
Adelaide | 8:30am to 3:30pm | Thu - Fri 9:00am - 1:00pm |
Bankstown (Kitchener Parade) | 9:00am to 5:00pm | Mon - Thur 10:00am - 3:00pm, Fri 10:00am - 4:30pm |
Bathurst | 9:00am to 5:00pm | Mon - Thurs 10:00am - 3:00pm, Fri 10:00am - 4:30pm |
Blayney | 9:00am to 5:00pm | Mon - Fri 10:00am - 3:00pm |
Brisbane (Mon, Thurs, Fri) | 8:30am to 3:30pm | Mon, Thu & Fri 10:00am - 2:00pm, closed 12:30pm – 1:00pm |
Budgewoi | 9:00am to 5:00pm | Mon - Fri 10:00am - 3:00pm |
Collie | 9:00am to 4:30pm | Mon - Fri 9:00am - 2:00pm |
Fremantle | 8:30am to 3:30pm | Mon - Fri 10:30am - 3:30pm |
Kandos | 9:00am to 5:00pm | Mon - Fri 10:00am - 3:00pm |
Melbourne | 8:30am to 3:30pm | Mon - Fri 10:00am - 2:00pm |
Moranbah | 8:00am to 4:00pm | Wed - Fri 10:00am - 2:00pm, closed 12:00pm - 1:00pm |
Newcastle | 8:30am to 3:30pm | Mon - Fri 10:00am - 2:00pm |
Oberon | 9:00am to 5:00pm | Mon - Fri 10:00am - 3:00pm |
Port Kembla | 10:00am to 3:00pm | Wed - Fri 10:00am - 2:00pm |
Sydney (Clarence St) | 9:00am to 4:00pm | Mon - Fri 10:00am - 2:00pm |
Sydney (Sussex St) | 9:00am to 4:00pm | Mon - Fri 10:00am - 2:00pm, closed 12:00pm - 12:30pm |
Wyong | 9:00am to 4:30pm | Mon - Fri 10:00am - 3:00pm |