At Unity Bank, we take the protection and security of your information, transaction data and privacy seriously.
As part of our commitment to fraud prevention and detection, our team may call, email or SMS you to confirm a transaction. If you are unsure about the validity of the SMS please call us on 1300 36 2000 during business hours or the Fraud Bureau 1300 705 750 at any time.
We will never ask for your password or account details to be disclosed via a link within an SMS or email message. If you receive an SMS or email of this nature, please delete the message and notify the Bank on 1300 36 2000.
The Internet is a vast, largely unregulated, network of computers that spans the world. There are no laws that embrace the Internet in its entirety. The security and protection of your personal information and online transactions is therefore of paramount importance and we have employed a wide range of security measures to help protect this data. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.
In addition to this, to safeguard your personal information we have adopted the following communication practices:
Furthermore, we will ensure we are always compliant with all online communication legislation and relevant codes of practice. In particular, we will abide by the requirements of the Spam Act 2003 and will ensure that:
Furthermore, in the unlikely event that an unauthorised transaction does occur on your account, we guarantee that you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our Conditions of Use, the ASIC epayments Code and you haven't contributed to the loss).
It's all part of our commitment to you, our members.
If you believe your account has been compromised or if an authorised transaction has occurred on your account, please call us on 1300 36 2000 during business hours or call the Fraud Bureau on 1300 705 750 after business hours.
As your financial institution, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services). As such, it's important that you keep informed and take steps to improve your own online security.
Technology cannot automatically protect you against all fraud and security risks. There has been a significant increase in email, SMS and other types of online fraud over the last few years; these scams will continue to increase and we need to ensure that you are aware of this. Things you can do to keep informed:
Equally, technological protection cannot protect you if you are not careful with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.